[rt-users] email requestors on ticket open from web UI?

[Jo Rhett]

So we want to e-mail a copy of the web interface input to the  
requestors when (and only when) the ticket was created via the web ui.

I'm guessing I should have a Scrip with a test for ->IsInbound() to  
determine if we opened the ticket for them.

Any gotchas with this?  Anybody gone down this road before and had  
issues?

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness