[rt-users] Ticket taken twice

[Jesse Vincent]

On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote:
> 
> Hello,
> 
> I have RT-3.6.1, postgres backend, apache with mod_perl.

Todd Chapman patched this issue in RT quite a while back. I don't
remember if it's in 3.6.7, but I believe it is. It's definitely fixed in
3.8.
 
> We just stumbled upon a funny situation. I'm hoping one of you is going
> to be able to help me sort it out.
> 
> A few minutes ago, 2 helpdesk techs used the "take" button, at pretty
> much the same time. Upon closer inspection, here are the interesting
> bits:
> 
> The history, under "display", of that ticket shows the following output
> in the history:
> [create ticket bits here]
> #    	Wed Feb 25 11:35:50 2009  	 Tom   - Taken
> 
> #   	Wed Feb 25 11:35:50 2009 	 Geoff - Taken 
> 
> I asked Geoff to give the ticket back to Tom. When Geoff tried to set
> the owner to Tom, RT threw an error: "Could not change owner. Group
> already has member". So it looks like "Owner" is a group that, for this
> ticket, has 2 principals (which, I believe, it shouldn't have). We tried
> to "steal" the ticket, give it to nobody, and everytime, we get an error
> "Could not change owner. Group already has member".
> 
> So the question is: how do I go about making the ticket behave properly?
> I suppose I need to go into the DB and fix it there. And I suppose some
> code probably needs to be fixed so that race condition doesn't happen
> (or is it fixed in newer versions?).
> 
> Thank you,
> Jok
> 
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