[rt-users] Parsing email subject or body to create SLA priority

[Emmanuel Lacour]

On Wed, Feb 25, 2009 at 03:34:40PM -0800, Steve O'Brien wrote:
> I am looking for a way to parse an email message to set the SLA
> priority of the ticket (using RT::Extension::SLA)
> 

In a scrip I suppose?

You can get the message body with:

my $message = $self->TransactinObj->Attachments->First->Content;

You will find additionnal informations and examples at
http://wiki.bestpractical.com/.