[rt-users] RTx::WorkflowBuilder - Unrecognized character \xE2

[Richard Foley]

Oh, wait a minute, there's more.

1. Going into:
	
	Configuration -> Queues -> crs -> Scrips

I made sure each subject line was on single line and replaced a couple of stray dashes, (I think the \xE2 was 
a "−>" thing instead of a "−>" thing in the auto-generated template from bin/rt-workflow - which was installed via 
the CPAN), like this:

	Subject: Development Approval for: {$Tickets{TOP}->Id} − $Tickets{TOP}->Subject}

2. Which brought me to this error:

	Use of uninitialized value $content in concatenation (.) or string 
at /opt/rt3/bin/../lib/RT/Action/CreateTickets.pm line 669.

Which I fudged with this:

        $content = '' unless $content;

3. Which brought me to here:

[Thu Feb 26 16:50:59 2009] [debug]: Workflow: processing create-workflow-Implemented Approval of 
RT::Ticket=HASH(0x7fe03efb52f0) (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:360)
[Thu Feb 26 16:50:59 2009] [debug]: Workflow: evaluating
Subject: Implemented Approval for: {$Tickets{TOP}->Id} - $Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Owner:
Requestors: {$Tickets{TOP}->Requestors}
Depended-On-By: TOP
Type: approval
Depends-On: workflow-Tested Approval
Content-Type: text/plain
Due: {time + 86400}
Content: xxx
ENDOFCONTENT (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:653)
[Thu Feb 26 16:50:59 2009] [debug]: Workflow: yielding  (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:671)
[Thu Feb 26 16:50:59 2009] [debug]:  not a recognised queue object. (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:279)
[Thu Feb 26 16:50:59 2009] [debug]: RT::Ticket=HASH(0x7fe03f1c0278) No queue given for ticket creation. 
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:284)
[Thu Feb 26 16:50:59 2009] [error]: Couldn't create related ticket create-workflow-Implemented Approval for 16 
Could not create ticket. Queue not set (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:391)

Which makes me think I must be yet closer to a working approvals system, but still no potato in sight...sigh!  

All (helpful) suggestions welcome, Chia-liang!

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Thursday 26 February 2009 16:20:49 Richard Foley wrote:
> On Tuesday 24 February 2009 12:42:15 Chia-liang Kao wrote:
> > Hi,
> > 
> > RTx::WorkflowBuilder is a tool that helps you configure multi-stage  
> > approval workflow in rt.
> > 
> > It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/.
> > 
> Hi Chia-liang,
> 
> This looks good, although it doesn't appear to work smoothly yet.
> 
> 1. In your pod you have:
> 
> 	% bin/rt−workflow PO PO‐Approval −−create
> 
> Which should probably read:
> 
> 	% bin/rt−workflow --create PO PO‐Approval
> 
> 2. When I had set up the workflow within my RT_SiteConfig.pm, and run the 
> bin/rt-workflow script to create the scrips and templates, I naturally 
> created a ticket.  Nothing happened, but I noticed in the logs there was the 
> following entry:
> 
> 	Found 0 scrips for TransactionBatch stage with applicable type(s)
> 
> So, I changed went into:
> 
> 	Configuration -> Queues -> crs -> Scrips
> 
> and changed "Stage" from "Transaction Create" to "Transaction Batch".
> 
> 3. The next time I created a ticket, the workflow/approval mechanism kicked in 
> and the log files filled up, but no approvals were created - because of a 
> stray character:
> 
> ENDOFCONTENT (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:669)
> [Thu Feb 26 14:50:29 2009] [error]: Ticket creation failed: Unrecognized 
> character \xE2 in column 44 at template line 1.
> 
> Stack:
>   [template:1]
>   [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:667]
>   [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:366]
>   [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:303]
>   [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
>   [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
>   [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
>   [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:175]
>   [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3165]
>   [/opt/rt3/local/html/Ticket/Create.html:394]
>   [/opt/rt3/share/html/autohandler:311] 
> (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:672)
> [Thu Feb 26 14:50:29 2009] [warning]: Exiting subroutine via next 
> at /opt/rt3/bin/../lib/RT/Action/CreateTickets.pm line 678. 
> (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:678)
> 
> I'm not sure which bit of which Template, or code, might be causing this 
> error, but I think we're close to having a working Approvals system in the 
> outside world though.  What do you think?
> 
> -- 
> Richard Foley
> Ciao - shorter than aufwiedersehen
> 
> http://www.rfi.net/
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