[rt-users] Fwd: A little Scrip help

Kenneth Crocker KFCrocker at lbl.gov
Fri Feb 27 12:20:28 EST 2009


Aaron,


	Well, I'm at a loss as well. Sorry.


Kenn
LBNL

On 2/26/2009 4:58 PM, Aaron Guise wrote:
>  I thought of this scenario already,  but I created the ticket from 
> another external email address which is separate from my work one which 
> RT Responds to. I am the owner of the ticket data is merged with and 
> hence I get one email but I have a feeling it may be emailing twice as 
> there is two tickets which become one and effectively I become the owner 
> of both.  
> 
> But it reports the ID# of the only remaining ticket in both emails.   
> 
> On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>     Aaron,
> 
> 
>            Are the persons getting the Email in more than 1 role? FOr
>     example; If I am the Requestor & the Owner and someone merges a
>     ticket into mine am I getting 1 email as requestor and 1 as owner?
>     Just a thought.
> 
>     Kenn
>     LBNL
> 
> 
>     On 2/26/2009 3:17 PM, Aaron Guise wrote:
> 
> 
> 
>         ---------- Forwarded message ----------
>         From: *Aaron Guise* <aaron at guise.net.nz
>         <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
>         <mailto:aaron at guise.net.nz>>>
>         Date: Fri, Feb 27, 2009 at 12:17 PM
>         Subject: Re: [rt-users] A little Scrip help
>         To: Kenneth Crocker <KFCrocker at lbl.gov
>         <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
>         <mailto:KFCrocker at lbl.gov>>>
> 
> 
>         Yeah, Have double checked all of those scrips/templates again.
>          The only one that nets an output matching that is the
>         MergeNotifier Template.  Looking in the RT interface for the
>         ticket it shows that the same email sent twice one second apart.
> 
>         I even disabled a whole bunch of other scrips which may have
>         sent a duplicate message but still to no avail. This just
>         shouldn't be happening from what I can tell.
> 
>            *Regards,*
> 
>            *Aaron Guise
>            027 212 6638
>            aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>             *
> 
> 
> 
>         On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
>         <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
> 
>            Aaron,
> 
> 
>                   Check to see if there are other scrips that are initiated
>            with an owner change or ticket creation, etc. Is the template
>            wording the same? Perhaps different wording for templates used by
>            different scrips will give you a clue.
> 
> 
>            Kenn
>            LBNL
> 
> 
>            On 2/26/2009 12:46 PM, Aaron Guise wrote:
> 
>                Hi,
> 
>                I have just now amended our RT_SiteConfig with
>                Set($UseTransactionBatch, 1);
> 
>                Unfortunately it still triggered two emails.  The scrip
>         itself
>                is set to use transaction batch. I have posted a
>         screenshot here
>                with the whole configuration of that particular scrip.
> 
> 
>                   *Regards,*
> 
>                   *Aaron Guise
>                   027 212 6638
>                   aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
>                    *
> 
> 
> 
> 
>                On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
>                <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
>                <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
> 
>                   Aaron,
> 
> 
>                          You need to turn on TransactionBatch in your
>                RT_SiteConfig.pm
>                   file in /RTHOME/etc directory. That should allow you
>         to use that
>                   stage option.
> 
> 
>                   Kenn
>                   LBNL
> 
> 
>                   On 2/26/2009 10:33 AM, Aaron Guise wrote:
> 
>                       If set to transaction batch which is marked
>         Transaction
>                       Batch(Disabled) it seems the script is just
>         disabled as
>                no email
>                       is sent.
> 
>                       On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish
>         Bassaliel
>                       <c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>>
>                <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>>>
>                       <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>
>                <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>
>                <mailto:c_apotla at qualcomm.com
>         <mailto:c_apotla at qualcomm.com>>>>>
> 
>                       wrote:
> 
> 
>                          ________________________________________
>                          From: Potla, Ashish Bassaliel
>                          Sent: Thursday, February 26, 2009 5:59 PM
>                          To: Aaron Guise
>                          Subject: RE: [rt-users] A little Scrip help
> 
>                          Is the scrip set to 'Transaction Batch' or
>                'Transaction Create'?
>                          Set it to Transaction Batch.
> 
>                          -Ashish
>                          ________________________________________
>                          From: rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>
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>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>>
>                        
>          <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>
>                       <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>>>
> 
>                          [rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>
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>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>>
>                        
>          <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>
>                       <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>
>                <mailto:rt-users-bounces at lists.bestpractical.com
>         <mailto:rt-users-bounces at lists.bestpractical.com>>>>] On Behalf Of
>                          Aaron Guise [aaron at guise.net.nz
>         <mailto:aaron at guise.net.nz>
>                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
>                       <mailto:aaron at guise.net.nz
>         <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
>         <mailto:aaron at guise.net.nz>>
>                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>]
> 
> 
>                          Sent: Thursday, February 26, 2009 4:02 PM
>                          To: rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>
>                <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>>
>                       <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>
>                <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>>>
>                          <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>
>                <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>>
>                       <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>
>                <mailto:rt-users at lists.bestpractical.com
>         <mailto:rt-users at lists.bestpractical.com>>>>
> 
>                          Subject: [rt-users] A little Scrip help
> 
>                          Hi,
> 
>                          I have implemented a scrip to notify the owner
>         in the
>                event
>                       someone
>                          else merges data into one of their tickets.
>          All works
>                well
>                       but alas
>                          it actually sends the notification twice.  There is
>                probably
>                       a real
>                          simple answer but it is baffling me.  Have just
>         ignored it
>                       the last
>                          few months but now I am a little beyond that.
> 
>                          The scrip used is noted below;
> 
>                          my $txn = $self->TransactionObj;
>                          return undef unless $txn->Type =~ /^AddLink$/i;
>                          return undef unless $txn->Field =~ /^MergedInto$/i;
>                          return 1;
> 
>                          Any assistance in stopping this will be greatly
>                appreciated.
> 
>                          --
>                          Regards
> 
>                          Aaron
>                          _______________________________________________
>                              
>          http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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