[rt-users] Fwd: A little Scrip help
Kenneth Crocker
KFCrocker at lbl.gov
Fri Feb 27 12:20:28 EST 2009
Aaron,
Well, I'm at a loss as well. Sorry.
Kenn
LBNL
On 2/26/2009 4:58 PM, Aaron Guise wrote:
> I thought of this scenario already, but I created the ticket from
> another external email address which is separate from my work one which
> RT Responds to. I am the owner of the ticket data is merged with and
> hence I get one email but I have a feeling it may be emailing twice as
> there is two tickets which become one and effectively I become the owner
> of both.
>
> But it reports the ID# of the only remaining ticket in both emails.
>
> On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>> wrote:
>
> Aaron,
>
>
> Are the persons getting the Email in more than 1 role? FOr
> example; If I am the Requestor & the Owner and someone merges a
> ticket into mine am I getting 1 email as requestor and 1 as owner?
> Just a thought.
>
> Kenn
> LBNL
>
>
> On 2/26/2009 3:17 PM, Aaron Guise wrote:
>
>
>
> ---------- Forwarded message ----------
> From: *Aaron Guise* <aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>>
> Date: Fri, Feb 27, 2009 at 12:17 PM
> Subject: Re: [rt-users] A little Scrip help
> To: Kenneth Crocker <KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>>>
>
>
> Yeah, Have double checked all of those scrips/templates again.
> The only one that nets an output matching that is the
> MergeNotifier Template. Looking in the RT interface for the
> ticket it shows that the same email sent twice one second apart.
>
> I even disabled a whole bunch of other scrips which may have
> sent a duplicate message but still to no avail. This just
> shouldn't be happening from what I can tell.
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> *
>
>
>
> On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
>
> Aaron,
>
>
> Check to see if there are other scrips that are initiated
> with an owner change or ticket creation, etc. Is the template
> wording the same? Perhaps different wording for templates used by
> different scrips will give you a clue.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 12:46 PM, Aaron Guise wrote:
>
> Hi,
>
> I have just now amended our RT_SiteConfig with
> Set($UseTransactionBatch, 1);
>
> Unfortunately it still triggered two emails. The scrip
> itself
> is set to use transaction batch. I have posted a
> screenshot here
> with the whole configuration of that particular scrip.
>
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> *
>
>
>
>
> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
>
> Aaron,
>
>
> You need to turn on TransactionBatch in your
> RT_SiteConfig.pm
> file in /RTHOME/etc directory. That should allow you
> to use that
> stage option.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 10:33 AM, Aaron Guise wrote:
>
> If set to transaction batch which is marked
> Transaction
> Batch(Disabled) it seems the script is just
> disabled as
> no email
> is sent.
>
> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish
> Bassaliel
> <c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>>>
>
> wrote:
>
>
> ________________________________________
> From: Potla, Ashish Bassaliel
> Sent: Thursday, February 26, 2009 5:59 PM
> To: Aaron Guise
> Subject: RE: [rt-users] A little Scrip help
>
> Is the scrip set to 'Transaction Batch' or
> 'Transaction Create'?
> Set it to Transaction Batch.
>
> -Ashish
> ________________________________________
> From: rt-users-bounces at lists.bestpractical.com
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> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>>>] On Behalf Of
> Aaron Guise [aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>]
>
>
> Sent: Thursday, February 26, 2009 4:02 PM
> To: rt-users at lists.bestpractical.com
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>
> Subject: [rt-users] A little Scrip help
>
> Hi,
>
> I have implemented a scrip to notify the owner
> in the
> event
> someone
> else merges data into one of their tickets.
> All works
> well
> but alas
> it actually sends the notification twice. There is
> probably
> a real
> simple answer but it is baffling me. Have just
> ignored it
> the last
> few months but now I am a little beyond that.
>
> The scrip used is noted below;
>
> my $txn = $self->TransactionObj;
> return undef unless $txn->Type =~ /^AddLink$/i;
> return undef unless $txn->Field =~ /^MergedInto$/i;
> return 1;
>
> Any assistance in stopping this will be greatly
> appreciated.
>
> --
> Regards
>
> Aaron
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