[rt-users] REST add/update a user

[Gary Greene]

> -----Original Message-----
> From: Tom Lahti [mailto:toml at bitstatement.net] 
> Sent: Friday, February 27, 2009 3:32 PM
> To: Gary Greene
> Cc: Joel Schuweiler; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] REST add/update a user
> 
> > Can we please get some example code for this up somewhere 
> so those of 
> > us that have automated employee fulfillment workflows can integrate 
> > this fairly easily? At the moment, I've a JSP utility that 
> is used to 
> > create new users, and I'd like pre-instantiate the RT user for them 
> > (While we do use the ExternalAuth LDAP integration, the user still 
> > needs to login once for IT to add them to the proper queue...)
> 
> Well, I can tell you off the top of my head that what you 
> POST is XML, but the contents of that XML are not what you 
> would think.  You want one parameter called "content" that 
> contains the RFC822 formatted form as I described, and that's 
> all that's in the XML.  You can see a lot of the fields you 
> can set in the form by doing "/opt/rt/bin/rt edit -t user <someuser>"
> 
> If you want actual code, that'll take longer and I don't have 
> time today.
> And any code I show you will be in ruby.
> 

Ruby works for me, since I can translate that to Perl or Java fairly easily (learned ruby while surrounded by Pythonistas when I was working for Google....)

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633