[rt-users] RT2.0.15 to RT3.8.1

[Duane Hill]

On Tue, 6 Jan 2009, Joseph Spenner wrote:

> I successfully migrated a RT 2.0.15 system to RT 3.8.1.  Everything worked quite
> well, with only 2 small stumbling blocks:
> 
> 1) The importer didn't like to import tickets/queues that were disabled.  So, I
> re-enabled all the queues, did a new dump/import.  All went well.
> 
> 2) I had to modify how mysql started:
>
>   --max_allowed_packet=128M
>      as recommended at http://wiki.bestpractical.com/view/PgToMySQL  to get rid of
> a 'max allowed packet' error I got.
> 
> 
> I have a question/issue with RT3.8.1 though.  On the main menu, "RT at a glance",
> everything looks great.  However, the section titles:  "10 highest priority
> tickets I own", "10 newest unowned tickets", and "Bookmarked Tickets" are
> hyperlinks which give an error when clicked.  They appear to be trying to go to a
> 'localhost' address:
> 
> http://localhost/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDispl
> ay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%
> 22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASub
> ject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus&Order=DESC&OrderBy=Priority
> &Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%2
> 7%20OR%20Status%20%3D%20%27open%27)
> 
> http://localhost/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDispl
> ay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%
> 22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASub
> ject%27%2CQueueName%2C%20ExtendedStatus%2C%20CreatedRelative%2C%20%27%3CA%20HREF%
> 3D%22%2FTicket%2FDisplay.html%3FAction%3DTake%26id%3D__id__%22%3ETake%3C%2Fa%3E%2
> FTITLE%3ANBSP%27&Order=DESC&OrderBy=Created&Query=%20Owner%20%3D%20%27Nob
> ody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)
> 
> http://localhost/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDispl
> ay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%
> 22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASub
> ject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&Or
> derBy=LastUpdated&Query=id%20%3D%20%27__Bookmarked__%27&Rows=999
> 
> When the error is on the screen, if I replace 'localhost' with the system/ip and
> reload, the section comes up correctly.
> 
> Where is it getting 'localhost' ?

The following parameter controls what is used in the URL:

     Set($WebDomain, 'localhost');

Add to RT_SiteConfig.pm and change localhost to the IP or hostname.