[rt-users] An RT question about carriage return

[Kenneth Crocker]

To all,


	WE have many users that like to create their own tickets from email 
they get from their users (requestors). That way they can copy the part 
of the email that makes sense and leave out all the redundant verbage, 
etc. The problem lies in the fact that when they copy & paste the 
portion of the email body they want (whaich may be a couple paragraphs), 
the content gets slammed together with no line delimiters or carriage 
returns in any field they put it in, whether it be a Custom Field, 
Comment, or whatever. Any way to correct this? Thanks.


Kenn
LBNL