[rt-users] Exchange 2007 setup with RT3

Wed Jan 7 16:16:06 EST 2009

The guide that I used was this one:

http://wiki.bestpractical.com/view/FedoraCore9InstallGuide

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 2:06 PM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Blake,

What instructions did you use to install it?

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 3:33 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

                So your Exchange server passes ALL mail to your RT server?
Or just mail that is setup on your RT server ? And in regards to sending
mail to the RT server, it is not setup, im not too sure what I need to
configure with Postfix to have it setup. The service is running, but there
were no other instructions on the FedoraCore9 install guide, so im kinda
stuck now !!

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 1:00 PM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Well, I can’t tell you if there are many pros to my model other than it
allows for tier 1 support to look into issues rather than having to dig
within Exchange.  Obviously, that is a matter of personal taste/org
structure.  In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt
server address at rtserver.domain.com?  Is it accepting and creating tickets
via mail?

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do
EVERYTHING by itself unless mail was being sent to an RT handled address. So
my mail flow would be as such: Internet à my Exchange Server à RT server.
Where it seems as though your plan is: Internet à RT Server à Exchange. Is
there some advantage to doing it this way. I am just way more comfortable
administering Exchange, than I would ever be trying to work with Sendmail or
Postfix. 

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail
server for RT.  I happen to use Postfix, but its whatever you feel
comfortable with (like if you’ve used Sendmail).  

Helmuth

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing. 

So I have Support at Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport at rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I
set the reply address of my support queue in RT to Support at Domain2.com so
now I just need to figure out exactly how to setup an email address on the
RT server for RTSupport at rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix).  Postfix is
configured to use my Exchange server as its smarthost.  I do this so my RT
server doesn’t need to talk to the internet to send e-mails, my Exchange box
does that work.  With the example below using the AD accounts pointing to
Contacts, you don’t have to do anything special on the Exchange side.  

Let me know if there’s something else you need cleared up! 

Helmuth

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies, 

Helmuth – I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
“smarthost” part of the process is what is the most confusing. 

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did.  I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :)  

We have AD accounts created with the e-mail addresses we give to our users,
supportemail at ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail at rtserver.ourdomain.com.   The AD account
supportemail at ourdomain.com is configured to forward all messages to its
respective Contact object.  The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

                I have seen a lot of detailed posts in regards to setup with
Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport at domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address.  I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

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