[rt-users] Subjects of tickets getting changed to include subject tag

Steven Kreuzer skreuzer at exit2shell.com
Wed Jan 7 16:35:23 EST 2009


I have an RT 3.8.1 install and I have been noticing that every once  
and a while, when an update to a ticket is sent in, the subject of the  
ticket gets changed to include subject tag
at the end.

The very last update to the ticket that this just happened to is:

Wed Jan 07 10:28:56 2009  	RT_System - Subject changed from 'Reset  
password for account xxxxxxx' to 'Reset password for account xxxxxxx  
[RT - General #3166]'

The raw headers of the email that was sent in has the subject line  
"Re: [RT - General #3166] Reset password for account xxxxxxx"

Does anyone have any clues as to what might be causing this?

--
Steven Kreuzer
http://www.exit2shell.com/~skreuzer




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