[rt-users] RT3 and ITIL

[Mike Peachey]

Rainer Duffner wrote:
> Mike Peachey schrieb:
>> Does your boss know what ITIL means? Or has he just been handed a
>> buzzword from a more senior manager or (more likely) a
>> corporate-sponsored newsletter/magazine?
>>
>>   
> 
> 
> I'm not sure.
> ;-)
> Maybe he just wants to go with a commercial package.
> 
> I will try to figure out what he actually wants.

Do exactly that. Before starting work on anything, ask that they provide
(in writing) a clear definition of what it is they want and what
standard they require that you follow. And if they refuse, advise them
that your requirements analysis requires it and that you cannot produce
a standards-compliant software design description without it.

:D

-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
__________________________________________________