[rt-users] 3.8.1 and RTAddressRegexp

[Scott Sherrill]

Our RT server (support.remc1.net) has three email addresses forwarding
in for email requests.

support at support.remc1.net
support at remc1.net -> support at support.remc1.net
helpdesk at bhkfirst.org -> support at remc1.net

Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address
other than support at support.remc1.net does not generate an autoreply.

All followup correspondence does deliver fine.

I thought the issue was in either
RedistributeAutoGeneratedMessages or RTAddressRegexp

I have tried many combinations of settings for those two variables but
no change has happened.  Am I looking in the wrong spot?

I have also for fun tried modifying the scrip Create - Requestors and
changed it from Autoreply to Requestors to Notify Requestors - that
didn't work either.

Am I going down the wrong track?

Thanks in advance for any pointers,

Scott

Logs for the initial transaction are:
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-737.28063-18-0 at remc1.net>  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-1930.28063-4-0 at remc1.net>  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-123.28063-17-0 at remc1.net>  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-1483.28063-3-0 at remc1.net>  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-1483.28063-3-0 at remc1.net>
scott at hancock.k12.mi.us was blacklisted for outbound mail on this
transaction. Skipping (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:812)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-737.28063-18-0 at remc1.net> #28063/491008 -
Scrip 18 Create - AdminCCs
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:21 support RT:
<rt-3.8.1-21109-1231514541-737.28063-18-0 at remc1.net> No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-1930.28063-4-0 at remc1.net> #28063/491008 -
Scrip 4 Create - CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-1930.28063-4-0 at remc1.net> sent  To:
djarvi at remc1.org, josh at remc1.org, leo at remc1.org, mike at remc1.org,
scott at remc1.org, ted at remc1.org
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-123.28063-17-0 at remc1.net> #28063/491008 -
Scrip 17 Create - Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-123.28063-17-0 at remc1.net> No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-1483.28063-3-0 at remc1.net> #28063/491008 -
Scrip 3 Create - Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
<rt-3.8.1-21109-1231514541-1483.28063-3-0 at remc1.net> No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT: Ticket 28063 created in queue 'General' by
scott at hancock.k12.mi.us (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)