[rt-users] RT 3.8.2 prompts for login when viewing tickets via search

[Narendra Mehta]

Thanks James.  I thought I did not have to apply the schema changes 
(etc/upgrade/upgrade-mysql-schema.pl) since I was already running mysql 
4.1.  Missed one line in the UPGRADING.mysql that says one must run the 
script even if old RT was installed on mysql 4.1 or newer.

All is fine now.

Thanks again.

Narendra Mehta

jmoseley at corp.xanadoo.com wrote on 09/01/2009 12:36 PM:
> Did you complete step four in UPGRADING.mysql?
> 
> 
> James Moseley
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>              Narendra Mehta                                                
>              <Narendra.Mehta at s                                             
>              ce.carleton.ca>                                            To 
>              Sent by:                  rt-users at lists.bestpractical.com    
>              rt-users-bounces@                                          cc 
>              lists.bestpractic                                             
>              al.com                                                Subject 
>                                        [rt-users] RT 3.8.2 prompts for     
>                                        login when viewing tickets via      
>              01/09/2009 11:28          search                              
>              AM                                                            
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> I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2
> without any problem
> 
> I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a
> different hardware.  Then upgraded to 3.8.2.  Dumped the mysql rt3
> database from 3.6.4 and restored it on 3.8.2.    Ran rt-setup-database
> to upgrade the tables.
> 
> I can login to RT 3.8.2, create and process tickets for tickets shows in
> "10 newest unowned tickets", no problem.  However, any thing that
> involves searches prompts me for the login/password.  For example, on
> the "quick search" I click on my queue "general", I get a list of all
> the tickets.  When I click on one of the ticket #, I get the login
> prompt.  When I login, the ticket# is properly displayed and I can work
> on it.
> 
> Similarly, on the search button at the top, if I enter a ticket number
> the ticket is displayed and I can work on the ticket.  However, if I
> enter any search text in the "search" field, the login prompt is displayed.
> 
> Did I miss any steps?
> 
> Thanks
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> |Narendra Mehta             Email: Narendra.Mehta at sce.carleton.ca   |
> |Computer Systems Manager   Tel: (613) 520-5737 Fax: (613) 520-5727 |
> |                                                                   |
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