[rt-users] rt-crontool change priority silently?

Adam Smith AdamSmith at venda.com
Wed Jan 14 08:38:11 EST 2009


I was wondering if there was a way to make rt-crontool increase  
priority over time but without setting a History entry each time it  
updates?

I am using the following command :

/opt/rt3/bin/rt-crontool --verbose --search RT::Search::FromSQL -- 
search-arg "Queue='58' AND 'CF.{Internal Status}' LIKE 'Accepted'" -- 
action RT::Action::EscalatePriority

I want my priority to move up but I don't want the History to be  
overloaded with dozens of lines should any ticket be sitting silent  
for that long.


Adam






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