[rt-users] Displaying a "note" (ie. instructions or details) somewhere on a ticket screen

[Niles, Stéphane (DSS\MAS)]

Hi,

 

I am looking for a way to display a "note" (ie. some instructions, description or details for the users) somewhere on the self-service ticket screen. This text would be different for each queue. Any ideas/suggestions on how to implement this?

 

Thank you!

 

 

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