[rt-users] Custom field set based on value of another customfield...

[Ham MI-ID, Torsten Brumm]

Hi Calvin,
looking up the database is a possible, but ugly way i think. Inside the RT Wiki you will find much better solutions:
 
Custom Action:
 
Get Content from CF1: 
 
my $cf1 = $self->TicketObj->FirstCustomFieldValue('CF1Name');
 
Then compare against something if needed
 
Write Content to CF2:
 
$self->TicketObj->AddCustomFieldValue(Field => 'CF2Name', Value => $cf1, RecordTransaction => 1); (or use 0 to not record Transaction)
 
Around this you need only a Custom Condition where you check if CF Content has changed.
 
It is much cleaner i think.,
 
Torsten


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



________________________________

Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Calvin Gorriaran
Gesendet: Freitag, 23. Januar 2009 23:17
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] Custom field set based on value of another customfield...


We are looking into ways to have a script update a custom field (custom field 2) based on the value of another custom field (custom field 1). This would hopefully be done by using a lookup table in the database to determine the value of custom field 2 based on the value of custom field 1. Has anyone done something like this in RT? We are currently running version 3.8.2.


Thanks,

Cal


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