[rt-users] Search result display problems

[Kevin Falcone]

On Jan 24, 2009, at 8:29 AM, L B wrote:

> It looks exactly what I need. Thanks a lot Tosten. Just wondering why
> it's not in mainline ?

It is, it just isn't enabled by default.
If you have 3.8.2 you should be able to turn on $UseSQLForACLChecks

Please read the note in RT_Config.pm about the beta nature of the  
feature

-kevin

>
> On Sat, Jan 24, 2009 at 10:58 AM, Ham MI-ID, Torsten Brumm
> <torsten.brumm at kuehne-nagel.com> wrote:
>> Hi L.B.,
>> have a look: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg16513.html
>>
>> Ruslan added a patch for this.
>>
>> Torsten
>>
>>
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>> Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius  
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>>
>> -----Urspruengliche Nachricht-----
>> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com 
>> ] Im Auftrag von L B
>> Gesendet: Freitag, 23. Januar 2009 18:28
>> An: RT-Users at lists.bestpractical.com
>> Betreff: [rt-users] Search result display problems
>>
>> Hello all,
>>
>> RT 3.6.6 (but same on RT 3.8.2)
>>
>> I have a RT with 10 queues, many tickets on each queue. One of the  
>> user has access to one queue only. When he searches for all the RT,  
>> let's say with a search of id > 1, the results are displayed on  
>> many many pages, with different number of results on each :  
>> sometimes none, sometimes 3, sometimes 14 etc. And the number  
>> showing the number of results is the total number of RT (of all  
>> queues), and not the total number of RT the user should see.
>>
>> Is it a bug ?
>>
>> If I do the search with id > 1 and queue=QUEUE1, the correct number  
>> of result is displayed and the page navigation is correct.
>>
>> As a workaround, how can I create a search saying "id > 1 and in  
>> all the queues I have the right to see ?" In fact, the search that  
>> is done by the "Quick search" portlet...
>>
>> Or maybe have you another idea ?
>>
>> Thanks !
>> --
>> L.B.
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>>
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>>
>>
>
>
>
> -- 
> L.B.
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>