[rt-users] Transaction notifications to ticket Owner

[Jerrad Pierce]

Is there some reason RT doesn't automatically notify owners of correspondence
(and comments if they have ACLs) out of the box? I checked the list archives,
and there're some comments about rolling your own scrips, but that's not very
intuitive. There's very little in the book either (a table entry in
the CSR example).
Worse, it sounds like a PITA to do yourself if you (reasonably) want to avoid
potential duplicate notices.

I've been looking at the "Scrips an Recipients" box, but it never
really stuck that the
owner wasn't listed; because, really, why wouldn't he be notified?? I
just checked
our 3.8.1 installation, and the owner definitely does not receive
messages, contrary
to DWIMmery. This would, incidentally, explain why our apparently unresponsive
consultant is unresponsive...

--shocked in awe
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