[rt-users] Query builder and multi-select custom fields

[Alex Young]

Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.

Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.


-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: 26 January 2009 18:40
To: Alex Young
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields

Alex,


	Try changing the "AND" to "OR" between your two "like"
conditions. Hope 
this helps.


Kenn
LBNL

On 1/26/2009 7:04 AM, Alex Young wrote:
> I have a ticket in the Support queue that has both the 'External' and 
> 'Internal' client types in a custom multi-select field. When I run the

> following search:
> 
>  
> 
> Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}' 
> LIKE 'Internal'
> 
>  
> 
> I expected to get the ticket back, but instead I get 0 tickets. Is
this 
> valid behaviour from RT's perspective? Should I be searching in some 
> other way to return the ticket when it has a CF set to two values?
> 
> 
>
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