[rt-users] Transaction notifications to ticket Owner

[Kenneth Crocker]

Jerrad,


	Not that I know of. Rights for roles have to be set up just like for a 
user-defined group and Custom Fields. RT has no way of knowing what 
rights you want a person to have, who is going to manage the queue, who 
will have modify rights to a ticket, who is allowed to make "comment 
only" on a ticket, etc. As far as I know, there are no special set of 
rights given for roles. Hope this helps.


Kenn
LBNL

On 1/26/2009 5:35 PM, Jerrad Pierce wrote:
> To clarify, all the materials I'd ever read about RT gave the impression
> that ownership of a ticket was essentially a special case of ticket-admincc
> (monitor transactions, and get some extra rights).
>