[rt-users] URGENT Re: Scrip failures

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Tue Jan 27 16:18:40 EST 2009


I've diffed database dumps, and the codebase, but there've been no changes
that could explain RT's sudden failure to send proper requestor notifications.
It seems web-responses are not logged, cause the aforementioned exception,
and the recipient receives a message with the actual content as an "attachment"
(that apparently some clients will not display, but it ought to be
inlined anyhow)

Default "On Correspond Notify Requestors and Ccs"
Correspondence template:
  RT-Attach-Message: yes
  X-Priority: {my $p=$Ticket->Priority; $p=50 if $p<0; 6-(int(($p/20)+.5)||1)}

  {$Transaction->Content()}
-- 
Cambridge Energy Alliance: Save money. Save the planet.
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Delivered-To: jpierce at cambridgeenergyalliance.org
Received: by 10.229.91.205 with SMTP id o13cs5011qcm;
        Tue, 27 Jan 2009 13:08:18 -0800 (PST)
Received: by 10.100.126.15 with SMTP id y15mr2553096anc.38.1233090497626;
        Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Return-Path: <rt-root=localhost at cambenergy.org>
Received: from rt.cambenergy.org (71.4.180.220.ptr.us.xo.net [71.4.180.220])
        by mx.google.com with ESMTP id c28si26058969anc.45.2009.01.27.13.08.17;
        Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Received-SPF: pass (google.com: domain of rt-root=localhost at cambenergy.org designates 71.4.180.220 as permitted sender)
Authentication-Results: mx.google.com; spf=pass (google.com: domain of rt-root=localhost at cambenergy.org designates 71.4.180.220 as permitted sender) smtp.mail=rt-root=localhost at cambenergy.org
Received: by rt.cambenergy.org (Postfix, from userid 48)
	id 99CC33C8404; Tue, 27 Jan 2009 16:11:20 -0500 (EST)
X-Priority: 5
Subject: [CEA Homes #2065] Jerrad Pierce/8 Beech Street, 
From: "System: Administrator" <rt at cambenergy.org>
Reply-To: rt at cambenergy.org
In-Reply-To: 
References: <RT-Ticket-2065 at cambenergy.org>
Message-ID: <rt-3.8.1-30127-1233090680-915.2065-6-0 at cambenergy.org>
Precedence: bulk
X-RT-Loop-Prevention: CEA
RT-Ticket: CEA #2065
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: root at localhost
To: jpierce at cambridgeenergyalliance.org
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary="----------=_1233090680-30127-31"
Date: Tue, 27 Jan 2009 16:11:20 -0500

This is a multi-part message in MIME format...

------------=_1233090680-30127-31
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"

This transaction appears to have no content

------------=_1233090680-30127-31
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
RT-Attachment: 2065/23885/10114

Did adding owner to Admin CC cause this failure?
Some local code?
------------=_1233090680-30127-31--


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