[rt-users] Using the approvals system in 3.8.2

[Kenneth Crocker]

Cassandra,


	We found that by merely creating a new queue to act as the initial 
request queue (where tickets are reviewed before approving them and 
moving them to a queue where they are owned and worked on) was a lot 
simpler. The privileges and Email are WAY more consistent. We wrote a 
few scrips to automate a few status and CF changes and  we now have a 
working approval queue with privileges and CF's that are consistent with 
the other queues. WE set up privileges to keep requestor type users from 
creating tickets in the other queues. Just a thought.


Kenn
LBNL

On 1/29/2009 8:38 PM, Cassandra L. Brockett wrote:
> Okay, I've spent about two days trying to figure this out, and to be honest, the documentation isn't being very helpful...
> 
> I need to get basic approvals working for RT, I was using 3.6.7, and the upgrade to 3.8.2 erased the approvals scrips (thankfully we weren't using the approval system at the time of the upgrade)... Now however I'm trying to add approvals to a new queue, and I'm going nowhere fast...
> 
> All the documentation refers to earlier versions of RT, and I even found references online to a "New approvals system" with 3.8.2... However zero documentation on how to enable it for a queue or even just system-wide, so I'm asking for help now.
> 
> Simply put:-
> 1) Has anyone gotten the Approvals systems working with RT 3.8.2?  Are you willing to share how?
> 
> 2) Has anyone done an upgrade from an earlier RT to 3.8.2 and managed to get approvals working?
> 
> I'm willing to believe that 1) is currently the only way to do this, so I'll need to hack at things on a test box to figure out what data needs to be input to get it working...
> 
> Any help would be appreciated... Especially as once I get this working, I'll happily update the RT Wiki approvals page with the details for getting 3.8.2 working...
> 
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