[rt-users] Auto respone not working

[Bashir Jahed]

Hi,

 

We have 2 RT systems, they both working but when I try:

 

*         adding my second RT system as a cc to my first when commenting
on a ticket,

*          the ticket gets created on the second RT system but it does
not send an auto response to the first RT system.

 

However if I send from my mail account to the second RT system I do
receive a response. I have a global scrip to" on create, reply to
requestors"

 

Any ideas why it would do this?

 

Bashir

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090701/19c2f0b5/attachment.htm>