[rt-users] Auto respone not working

Bashir Jahed bashir.jahed at nha.co.za
Wed Jul 1 06:12:33 EDT 2009



We have 2 RT systems, they both working but when I try:


*         adding my second RT system as a cc to my first when commenting
on a ticket,

*          the ticket gets created on the second RT system but it does
not send an auto response to the first RT system.


However if I send from my mail account to the second RT system I do
receive a response. I have a global scrip to" on create, reply to


Any ideas why it would do this?



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