[rt-users] Resolve ticket and include message body in ticket

Ken Crocker kfcrocker at lbl.gov
Tue Jul 7 14:00:09 EDT 2009


Must be your code. Can you send it?


On 7/7/2009 10:48 AM, Khusro Jaleel wrote:
> Ken Crocker wrote:
>> Khusro,
>> The "Notify AdminCcs as Comment" won't send out an email. At least that 
>> is my understanding. So, if I'm right, some other scrip is sending out 
>> the email and therefore your new template is probably NOT being used. Of 
> Thanks for the quick response, Ken. I have actually gone into the global 
> settings and set 'Stage = Disabled' globally for the On Resolve script, 
> and since we have other queues on this box, we know that usually on 
> Resolve, nothing gets sent out.
> However, I need to enable it on this one special queue, and I know that 
> my template is actually working because I get the text:
> Resolution Comment:
> 	No Comment
> I don't have any such text anywhere else in the system, only this queue. 
> So I know the scrip and template are working, but just not seeing the 
> response I typed in for some reason. The emails to the AdminCCs *are* 
> being sent out, just with "No comment" in the body instead of my text.
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