[rt-users] Resolve ticket and include message body in ticket

[Ken Crocker]

Khusro,

Must be your code. Can you send it?

Kenn
LBNL

On 7/7/2009 10:48 AM, Khusro Jaleel wrote:
> Ken Crocker wrote:
>   
>> Khusro,
>>
>> The "Notify AdminCcs as Comment" won't send out an email. At least that 
>> is my understanding. So, if I'm right, some other scrip is sending out 
>> the email and therefore your new template is probably NOT being used. Of 
>>     
>
> Thanks for the quick response, Ken. I have actually gone into the global 
> settings and set 'Stage = Disabled' globally for the On Resolve script, 
> and since we have other queues on this box, we know that usually on 
> Resolve, nothing gets sent out.
>
> However, I need to enable it on this one special queue, and I know that 
> my template is actually working because I get the text:
>
> Resolution Comment:
> 	No Comment
>
> I don't have any such text anywhere else in the system, only this queue. 
> So I know the scrip and template are working, but just not seeing the 
> response I typed in for some reason. The emails to the AdminCCs *are* 
> being sent out, just with "No comment" in the body instead of my text.
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090707/37e525b2/attachment.htm>