[rt-users] Precedence bulk

Asif Iqbal vadud3 at gmail.com
Sat Jul 11 15:16:53 EDT 2009

On Sat, Jul 11, 2009 at 2:55 PM, Jerrad
Pierce<jpierce at cambridgeenergyalliance.org> wrote:
>>Is there a way not to put  `Precendence: bulk' for comments made by a ticket owner?
>>Is commenting the following line the only option?
> You can override the header without modifying the code base by
> supplying an alternate value in your template.
>> It is a horrible idea to not use the "precedence: bulk" header
>> in mail generated by a program. It can trigger many problems
> It causes problems either way. It's not an RFC header, and
> its treatment varies widely. For instance, some poorly designed
> systems take it to be equivalent to SPAM.
> For this reason we use Precedence: auto-response in our templates.

So just modify the correspondence template (I use it for comment and
like this?

RT-Attach-Message: yes

Precedence: auto-reponse

Like above?


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

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