[rt-users] Multiple Tickets being created when create button ispushed

Jeff Lucas jlucas at eagleinvsys.com
Thu Jul 16 13:52:27 EDT 2009

We have experienced this at least twice (we're also running 3.8.2).

We have considered upgrading to 3.8.4 but have not yet been able to do
so.  Please let me know if that resolves the issue or if you discover a



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Scott T.
Sent: Thursday, July 16, 2009 1:19 PM
To: Rt-Users
Subject: [rt-users] Multiple Tickets being created when create button

We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had 
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets.  This doesn't happen all the time, but it
has occurred a few times with different users.  I am hoping the upgrade
will fix this issue, but I wanted to see if anyone else has had this
occur or if someone has an idea of how this could happen.  The end users
are using IE.


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