[rt-users] Auto-change owner for dependent tickets

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Mon Jul 20 11:39:24 EDT 2009

I have set up a queue to track requests for new or upgraded PCs.  When a 
ticket is created there, it creates a ticket in another queue which the 
original depends on.  The purpose of this is to separate correspondence 
with the end user and comments re: the progress replacing the machine.

I am running into trouble changing the owner on both when someone takes 
the original ticket (i.e. 7518 is the request for an upgraded PC, 7519 
is the tasks required to complete.  I want the owner set on both when a 
tech takes 7518).

Any pointers on what I should be looking at?

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