[rt-users] Commands by Email

bouncyinc at gmail.com bouncyinc at gmail.com
Wed Jul 22 23:10:53 EDT 2009

I also would be interested in knowing what the current state of this is as I want to use th systrm in an entire email read remote fashion

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------Original Message------
From: Rich West <Rich.West at wesmo.com>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Date: Wed, 22 Jul 2009 03:14:49 PM -0400
Subject: [rt-users] Commands by Email

Way back in the day, when I was heavily involved in the development of 
RT, there was a way to send commands in to RT to set some of the 
metadata (queue, owner, status, etc).

Now that the place I am at is heavily entrenched in to RT 3.8.4 and our 
separate front-end form submission system is nearing completion (it's on 
an ASP server.. not by my choice, but it is what it is..), I'm looking 
in to how to get the latest RT to do the same.  I installed the 
CommandsByMail extension, and it is parsing the email, but it isn't 
parsing everything.  In fact, it is only processing the Owner setting.

I get the feeling like I am missing syntax, ordering, or something, but 
I am not getting a lot (any) of debugging out of it.  Additionally, the 
documentation is relatively slim.

Any pointers in the right direction are more than welcome. :)


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