[rt-users] RT for Project Management

[Bryan Ellinger]

All,

I would like to get started using RT for PM of a hardware, software integration project. There has been talk on this list about
using RT for project management. However, I have not read much about how others are doing it.
For instance, what is the most sensible way to set up queues? It seems like it might be good to give each group, e.g. SW
engineering, HW engineering, Applications Engineering etc., their own queue. But how would one determine which tickets belong to
which of many possible projects? Should each project have it's own queue instead?
Anyone care to share how they apply RT to their general PM processes? It would be a big help to me.

Sincerely,
Bryan

Bryan D. Ellinger <ellinger at adi.com>
Applications Engineer
Applied Dynamics International
3800 Stone School Road
Ann Arbor, MI 48108
734.973.1300 ext. 289
734.668.0012 Fax
http://www.adi.com, mailto:support at adi.com