[rt-users] rt-shredder / Ignore Privileged Users

Tim Gustafson tjg at soe.ucsc.edu
Thu Jul 23 19:24:22 EDT 2009

> There is no such option at this moment except extending
> Users plugin of the shredder.

Is there a "suggestion box" for new features?  This seems like a pretty glaring oversight.  Surely mine can't be the only organization with privileged users who aren't always attached to tickets.

I have about 30 privileged users, and maybe 500 other unprivileged actual users that have requests in the system, and a total of 4,130 records in my "Users" table.  Probably 3,000 of them are users that were auto-created when RT received SPAM.

We're auto-deleting tickets after 5 years of inactivity, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted.

Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
tjg at soe.ucsc.edu

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