[rt-users] Auto-open Resolved Ticket

[Toby Darling]

Hi Roehl

> - I resolved a ticket Subject: Windows Patches or Subject: get and
> renew certificates
> - I'll do it again after a month.
> - RT will re-open this ticket after a month.

I use the Due date field with a stalled status, and have a daily cron job:

#!/usr/bin/perl
my $cmd = '/usr/bin/rt list -i ';
my $qry = $cmd . qq/\"status = 'stalled' AND due <= 'today'\"/;
my @res = `$qry`;
for (@res) {
    chomp; 
     system ("/usr/bin/rt edit $_ set status=open");
}

I'm sure someone will be along shortly with an rt_crontool solution, or something RESTful.

Cheers
Toby


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