[rt-users] Allow selfservice users to choose their own DUE DATE.

[Michael Ellis]

Thank you Kevin, this is probably what I need. I confess, I had not read 
this. I will sheepishly do so now.

Tail between my legs,

Mike

--------------------------------------------------
From: "Kevin Falcone" <falcone at bestpractical.com>
Sent: Friday, July 24, 2009 1:40 PM
To: <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Allow selfservice users to choose their own DUE 
DATE.

> On Thu, Jul 23, 2009 at 11:53:09AM -0500, Michael Ellis wrote:
>> Thanks Kevin,
>>
>> I guess what I'm asking, is how do I modify the SelfService interface to
>> expose the Due field?
>
> You've read the wiki pages about local customizations, right?
> http://wiki.bestpractical.com/view/CleanlyCustomizeRT
>
> -kevin
>
>> > On Thu, Jul 23, 2009 at 08:58:57AM -0500, Michael Ellis wrote:
>> >>    I'm still looking for a way to "due" this. Any suggestions?
>> >
>> > Either modify the SelfService interface to expose the Due field or
>> > create a custom field and in a Scrip set the Due Date.
>> >
>> > -kevin
>> >
>> >>
>> >>    -Mike
>> >>    From: [1]Michael Ellis
>> >>    Sent: Monday, July 06, 2009 10:23 AM
>> >>    To: [2]RT-USERS
>> >>    Subject: [rt-users] Allow selfservice users to choose their own DUE
>> >> DATE.
>> >>    I've got a queue set up for equipment booking requests. I'd like 
>> >> for
>> >> unprivileged users to be
>> >>    able to use the duedate field to specify the day they want the
>> >> laptop/projector setup. I know
>> >>    I could add a custom field, but can I present the baked-in duedate 
>> >> to
>> >> the unprivileged users
>> >>    at the self service page?
>> >>
>> >>    If I have to use a custom field, is there a way to automagically 
>> >> use
>> >> that to set the real
>> >>    duedate?
>> >>
>> >>    Thanks very much,
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