[rt-users] Remove AdminCc based on Custom Field Value

[Mchugh, Sean]

On Thursday, July 23, 2009 10:26 AM, Kevin Falcoe wrote:
> 

[..]

> >
> > so, since I can determine a successful job based on the custom field
> > NB_STATUS, which is transmitted
> > in the body of the message, I would like to delete all AdminCc
users.
> >
> > Here's what I have in my custom scrip:
> 
> I suspect you're running into a problem distinguishing AdminCcs on the
> Queue level vs the Ticket level.
> 
> Instead of trying to remove the AdminCcs, I'd put a User Defined
> condition on the default "On Create Notify AdminCc" that returns false
> if your CF is set, just make sure the CF gets set first and you may
> need to make some of the Scrips be TransactionBatch (see the config
> file)


Thanks Kevin.  One question:  after making 'On Create NotifyAdminCc'
user defined,
what must I drop into the Custom Action to actually keep the former
behavior ?  Can I just
copy from the perl source ?

 
> -kevin
> 
> >
> > my $nbstatus = $self->TicketObj->FirstCustomFieldValue('NB_STATUS');
> > if ($nbstatus == 0) {
> >                   my $admincc = $self->TicketObj->AdminCcAddresses;
> >                   my @watchers = split /\,/,$admincc;
> >                   $RT::Logger->warning("Scrip 12 found watchers:
> > $admincc");
> >                   foreach my $watcher (@watchers) {
> >                      my ($st, $msg) =
> > $self->TicketObj->DeleteWatcher(Type=>'AdminCc',Email=>$watcher);
> >                   }
> >                   $self->TicketObj->SetStatus('resolved');
> >
> > }
> >
> >
> > The ticket status is set correctly, but I can't seem to get any of
> the
> > 'Watcher' related code to work;
> >
> > 1.) AdminCcAddresses returns nothing
> > 2.) This custom scrip's description starts with a 00 and is set for
> > TransactionBatch, as is Scrip #4; and
> >     I can see in the ticket history, that my custom scrip is
> executing
> > before the Notify Admins scrip
> > 3.) The AdminCc is set on the Queue that this custom scrip executes
> on
> > and points to a group.
> >
> > Any help would be greatly appreciated :)
> >
> >
> >
> >
> >
> > Sean McHugh
> > VP, Dir. of Global Services
> > Grey Group
> > p. 212-546-1926
> > m. smchugh at grey.com
> > c. 917-916-8644
> >
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