[rt-users] Attachments missing in RESOLVE email

[Ken Crocker]

Miroslav & William,

I prefer to NOT change RT code if I can get away with it. We like our 
comments included on a "resolved" ticket, so we just created a scrip to 
send out an Email using our version of the "resolved" template. In our 
version, we capture the last comment and put it in the Email. That way 
we override RT's normal procedure of not sending out comments in Email 
AND we don't have to change the RT code. Just a thought.

Kenn
LBNL

On 7/30/2009 10:26 AM, William Graboyes wrote:
> Miroslav,
>
> Yes, just need to select "Reply to Requestors" from the "Update Type:" 
> Field.
>
> Thanks,
> Bill Graboyes
>
> On Thu, Jul 30, 2009 at 10:02 AM, Miroslav Horvath <Avenger1 at atlas.sk 
> <mailto:Avenger1 at atlas.sk>> wrote:
>
>
>     So is there some way how to have attachments in RESOLVE email ?
>     --
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>     Nabble.com.
>
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