[rt-users] Turn off notify adminccs for one queue (does the HideGlobalScrips extension work in 3.8.4?)

[Michael Ellis]

Good question. I suppose I was on autopilot somewhat. This group is who is 
responsible for either resolving the tickets in the queue or triaging and 
assigning then to other queues. In my thinking I just equated that 
responsibility with being an AdminCC.

I took your advice and will have them add a saved search for the queue to 
their RT at a glance, so that it's still front and centre for them.

Thanks very much,
Mike

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From: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
Sent: Thursday, July 30, 2009 1:35 PM
To: "Michael Ellis" <michael_ellis at umanitoba.ca>
Cc: "RT-USERS" <RT-Users at lists.bestpractical.com>
Subject: Re: [rt-users] Turn off notify adminccs for one queue (does the 
HideGlobalScrips extension work in 3.8.4?)

> If you don't want them notified, why make them AdminCC's?
>
> Alternatively, jut make blank templates for that queue with the
> same name as the global templates the scrip(s) use, and no
> messages will be sent.
>
> -- 
> Cambridge Energy Alliance: Save money. Save the planet.
>
>