[rt-users] Problem with CustomCondition

[Ruslan Zakirov]

OldValue and NewValue are not strings, but numbers - queues' IDs. Most
probably this is issue you're facing. It's not cleat from your
message.

On Thu, Jun 4, 2009 at 10:22 AM, Martin B. <mb at sla.de> wrote:
>
> Hey,
>
> i want to write a CustomCondition who activate a action if the queue is
> changed from x to y
>
> this is my code:
>
> return 0 unless $self->TransactionObj->Type eq "Set";
> return 0 unless $self->TransactionObj->Field eq "Queue";
> return 0 unless $self->TransactionObj->NewValue == "y";
> return 0 unless $self->TransactionObj->OldValue == "x";
> return 1;
>
> It does not work :-(
>
> But when i delete the line
> return 0 unless $self->TransactionObj->OldValue == "x";
> it is all OK - but now start the action, even if the old value is not "x"
>
> Martin
>
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-- 
Best regards, Ruslan.