[rt-users] HOWTO: add entries to Status field

[Ken Crocker]

Michael,


    You will need to go to $RTHOME/etc and change the RT_SiteConfig.pm 
file. this is what WE have set:

*@ActiveStatus = ('new', 'open', 'QA testing', 'stalled') unless 
@ActiveStatus;*

   We are on 3.6.4 so if the directory sequences have changed for later 
versions, what I say here will also need to be changed accordingly. If 
you want any new status to also show in the queries "MySupportQueues" 
and "QuickSearch", the you have to add the new status values in these 
modules at $RTHOME/local/html/Elements (for both "MySupportQueues" and 
"QuickSearch"). We did ours this way:

"MySupportQueues" -- replacement code of line #52:

# LBNL replacement code  ===============
conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                          {cond => "Status = 'open'",  name => loc 
('open')  },
                          {cond => "Status = 'QA testing'",  name => loc 
('QA testing')  },
                          {cond => "Status = 'stalled'", name => loc 
('stalled') }] &>
# end of LBNL replacement code


"Quicksearch" -- Replacement code for line #54:
# LBNL replacement code ===============
conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                          {cond => "Status = 'open'", name => loc 
('open') },
                          {cond => "Status = 'QA testing'", name => loc 
('QA testing') },
                          {cond => "Status = 'stalled'", name => loc 
('stalled') }] &>
# end of LBNL replacement code

    If you don't have these modules in /local/ you will need to copy 
them over from /share/. That should do it. Good luck!

Kenn
LBNL

On 6/5/2009 8:15 AM, Michael Mai wrote:
> Hi, 
>
> I need to modify and /or add new entries to the Status field in a ticket. Where can I make these changes?
>
> Cheers,
>
> MM
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