[rt-users] Issue with a Scrip to keep the date of a Owner Changed

[Ken Crocker]

Sebastien,

    Try using the stage "TransactionBatch" (remember to turn it on in 
RT_SiteConfig.pm). I think that will do it. Also, I don't think you need 
the "return 1;" on the Custom Condition code area as you have already 
set a condition by selecting one that is NOT user-defined. Hope this helps.

Kenn
LBNL

On 6/8/2009 2:06 AM, Sébastien Mesnard wrote:
>
> Hello,
>
>  
>
> I try to keep the date of a Owner changed event.
>
> To do this, I use a scrip to write this date value in a CustomField 
> named "LastOwnerChangeDate".
>
>  
>
> Condition: "On Owner Change"
>
> Action: "User Defined"
>
> Template: "Global Template: Blank"
>
> Stage: "TransactionCreate"
>
>  
>
> Custom condition:
>
> return 1;
>
>  
>
> Custom action preparation code:
>
> my $trans = $self->TransactionObj;
>
> my $ticket = $self->TicketObj;
>
> my $cf_obj = RT::CustomField->new($RT::SystemUser);
>
> my $cf_name = "LastOwnerChangeDate";
>
> my $cf_value = $trans->CreatedAsString;
>
>  
>
> $cf_obj->LoadByName(Name=>$cf_name);
>
> $RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n");
>
> $ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value, 
> RecordTransaction=>0);
>
> return 1;
>
>  
>
> Custom action cleanup code:
>
> return 1;
>
>  
>
> It is almost working... :
>
> - When I steal a ticket it works.
>
> - When I give a ticket from the "People" section it works.
>
> - When I give a ticket from the "Basics"  or "Jumbo" section, the date 
> is not changed... And here is my issue!
>
>  
>
> In fact, I think that RT begin by evaluating that the owner is changed 
> so the CustomField "LastOwnerChangeDate" is replaced to the new value 
> by the scrip (OK, that's good!).
>
> But then RT evaluates the Field "LastOwnerChangeDate" in the web 
> form... RT see the old value in the field (the new one is already in 
> the DB) and replace the new value by the old one...
>
> Maybe I'm wrong but this is what I understand from the logs.
>
>  
>
> Logs for "Steal" or "Give" in the "People" section:
>
> Jun  6 13:37:06 rt-support RT: About to think about scrips for 
> transaction #112
>
> Jun  6 13:37:06 rt-support RT: About to prepare scrips for transaction 
> #112
>
> Jun  6 13:37:06 rt-support RT: Found 1 scrips for TransactionCreate 
> stage with applicable type(s) Steal
>
> Jun  6 13:37:06 rt-support RT: Loaded$cf_obj->Name = LastOwnerChangeDate
>
> Jun  6 13:37:06 rt-support RT: About to commit scrips for transaction #112
>
> Jun  6 13:37:06 rt-support RT: Committing scrip #12 on txn #112 of 
> ticket #1
>
> Jun  6 13:37:06 rt-support RT: Found 0 scrips for TransactionBatch 
> stage with applicable type(s) Steal
>
>  
>
> Logs for "Give" in the "Basics"  or "Jumbo" section:
>
> Jun  6 13:36:45 rt-support RT: About to think about scrips for 
> transaction #110
>
> Jun  6 13:36:45 rt-support RT: About to prepare scrips for transaction 
> #110
>
> Jun  6 13:36:45 rt-support RT: Found 1 scrips for TransactionCreate 
> stage with applicable type(s) Give
>
> Jun  6 13:36:45 rt-support RT: Loaded$cf_obj->Name = LastOwnerChangeDate
>
> Jun  6 13:36:45 rt-support RT: About to commit scrips for transaction #110
>
> Jun  6 13:36:45 rt-support RT: Committing scrip #12 on txn #110 of 
> ticket #1
>
> Jun  6 13:36:45 rt-support RT: About to think about scrips for 
> transaction #111
>
> Jun  6 13:36:45 rt-support RT: About to prepare scrips for transaction 
> #111
>
> Jun  6 13:36:45 rt-support RT: Found 1 scrips for TransactionCreate 
> stage with applicable type(s) CustomField
>
> Jun  6 13:36:45 rt-support RT: About to commit scrips for transaction #111
>
> Jun  6 13:36:45 rt-support RT: Found 0 scrips for TransactionBatch 
> stage with applicable type(s) Give,CustomField
>
>  
>
> How can I make it works without this issue ?
>
> Thanks.
>
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