[rt-users] Escalating priorities and using 'LastUpdated' in searches

[Jason Doran]

Hi,
We are currently escalating priorities for all queues each night with a 
cron job.

# escalate tickets for all queues
while (my $queue = $queues->Next) {
my $queuename = $queue->Name;
system("$crontool --search RT::Search::ActiveTicketsInQueue " .
"--search-arg \"$queuename\" ".
"--action RT::Action::EscalatePriority");
}


Now some people are complaing that they cannot look at tickets that 
haven't been updated in a given time period (by a real person) using 
'LastUpdated' in searches, since most tickets have their priority 
updated every night and there is a transaction: root - Priority changed 
from…

Is there a way to ignore transactions of priority change when running 
queries using 'LastUpdated', or perhaps I should not run the cron job at 
all. I am not sure that it really provides us with anything at the 
moment other than being able to sort on priority. What do other people 
do with escalating priorities and using LastUpdated in searches?

Regards,
Jason