[rt-users] Making RT and Altiris play nice

[Jeremy Winder]

Thanks, I also found this threat
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08144.html so I changed my script to use $transaction->Subject(); then I also discovered by reading the log more closely it was the approval ticket that was being matched not the original. So I moved the scrip from the Global scrips to the main queue.

Now I just need to figure out why I'm not finding any other tickets with
that incident number. But I'll do some Googling before I ask anymore
dump questions.

Thanks again,

Jeremy

On Wed, 2009-06-10 at 17:08 +0200, Emmanuel Lacour wrote:
> On Wed, Jun 10, 2009 at 10:56:08AM -0400, Jeremy Winder wrote:
> > my $transaction = $self->TransactionObj;
> 
> add:
> 
> return unless ( $transaction->Attachments->First );
> 
> here
> 
> > my $subject = $transaction->Attachments->First->GetHeader('Subject');
> > if ($subject =~ /Incident \#(\d+) has/) {
> >      # This looks like a Altiris incident message
> >      $incident_number = $1;