[rt-users] Rights issue on Configuration -> Global -> RT at a glance on RT 3.8.2
Carlos Garcia Montoro
cgarcia at ific.uv.es
Thu Jun 11 05:17:33 EDT 2009
Jo and Kenn,
Thank you for your comments about this issue. In the end it was a bug of
RT. Fortunately, I created a ticket on http://rt3.fsck.com/ and the
people from Best Practical (I think that they were Kevin Falcone and
Jesse Vincent) put their hands on it immediately and they have just
solved this /*security bug*/.
This is part of the message posted by Kevin Falcone:
>The most important fix is that RT now requires the SuperUser
>right to edit global RT at a Glance. In all previous 3.8
>releases, the "ShowConfigTab" right unintentionally enabled this.
>If you have not granted this right to any non-administrative user,
>then this issue should not affect you.
You can read the whole in the message "RT 3.8.4 Released" written by
Kevin. So, you probably should consider either to patch your current
installation or to upgrade it.
Kenn, Jo, thank you again for your help and comments, and thanks to the
people of bestpractical.
Best wishes,
Carlos
Ken Crocker wrote:
> Carlos,
>
> I'm with Jo on this one. We are on 3.6.4 and I have over 100 users
> and the majority of them do /*NOT*/ have the "ShowConfigTab" right yet
> they /*ALL*/ can modify their "RT at a Glance" settings.
>
>
> Kenn
> LBNL
>
> On 6/5/2009 3:13 AM, Jo Rhett wrote:
>> Are you sure it's the global RT At a Glance? It seems everyone can
>> modify it for themselves...
>>
>> On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
>>> Hi Kenn, hi everybody,
>>>
>>> Thank you for your answer. I was expecting the same behaviour as you.
>>> But for my unpleasant surprise, a user who only has
>>> - "ShowConfigTab" global right for himself.
>>> - "ShowAprovalsTab" global right for Privileged users. And
>>> - "CreateTicket" and "SeeQueue" in some queues as Everyone's rights
>>> in those queues.
>>> can do nothing harmful with the single exception of modifying the
>>> global RT at a glance.
>>>
>>> This behaviour has surprised me probably as much as you. Because of
>>> it, I want that someone else checks this configuration in order to
>>> see whether it is my fault (I am doing something wrong) or it is a RT
>>> bug (this happens to everybody, but it shouldn't).
>>>
>>> Greetings,
>>> Carlos
>>>
>>> PS: I found somewhere a RT installation for testing purposes, but
>>> users grants, including root, where so restricted, that I couldn't
>>> reproduce the configuration I wanted.
>>>
>>> Ken Crocker wrote:
>>>> Carlos,
>>>> I may be mistaken, butI think the "ShowConfigTab" merely allows
>>>> the user to see that tab and the functions under it. The user still
>>>> needs to have other rights (like "ShowTemplate" and
>>>> "ModifyTemplate") in order to see/modify templates and I'm sure the
>>>> same situation exists for other objects to be modified.
>>>> Kenn
>>>> LBNL
>>>> On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
>>>>> Sorry for posting this twice, but I'm trying to make it shorter.
>>>>>
>>>>> Please, can anyone confirm me that a user who only has the global
>>>>> right "ShowConfigTab" is able to modify the global RT at a glance?
>>>>>
>>>>> I'm using RT 3.8.2 and I would like to know if either I'm doing
>>>>> something wrong or this is the expected behaviour. If this were the
>>>>> second case, should this be considered a bug?
>>>>>
>>>>> For a longer explanation, attached you can find my previous message.
>>>>>
>>>>> Thanking you in advance,
>>>>> Carlos
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>>
>>>>>
>>>>> Subject:
>>>>> [rt-users] Rights issue on Configuration -> Global -> RT at a
>>>>> glance on RT 3.8.2
>>>>> From:
>>>>> Carlos Garcia Montoro <cgarcia at ific.uv.es>
>>>>> Date:
>>>>> Fri, 29 May 2009 12:18:06 +0200
>>>>> To:
>>>>> rt-users at lists.bestpractical.com
>>>>>
>>>>> To:
>>>>> rt-users at lists.bestpractical.com
>>>>>
>>>>>
>>>>> Hello,
>>>>>
>>>>> I've a question/request about RT that I have been neither able to
>>>>> resolve from myself, nor have I found it at the RT wiki or googling
>>>>> this mailing list.
>>>>>
>>>>> I'm newbie using RT. I'm installing an organizational RT (ver.
>>>>> 3.8.2). We have some departments that are autonomous of each other.
>>>>> Thus, I want to grant some privileges for every admin group of each
>>>>> department. I want to allow them to handle their own queues,
>>>>> groups, etc. But I also want not to allow them to modify others
>>>>> space. I have achieved this configuration, i.e. admins are only
>>>>> able to see their groups, admins can see all queues but they are
>>>>> only allowed to modify some properties (Cc, AdminCc,...) of their
>>>>> own queues but not other queues. In order to do that I have granted
>>>>> them the global right "ShowConfigTab". Otherwise they had rights
>>>>> but they couldn't use them (they couldn't modify group membership
>>>>> of their groups,...).
>>>>>
>>>>> The problem I'm suffering is this: When I grant the "ShowConfigTab"
>>>>> right to a user or group, I'm also granting privileges to modify
>>>>> the global RT at a glance. Let me show an example: Let me create a
>>>>> user foo who can be granted rights ("Let this user be granted
>>>>> rights" is checked). This new user isn't a member of any group, so
>>>>> he has no right rather than "Everyone" and "Privileged". At this
>>>>> moment, global rights for these groups are the default (no global
>>>>> right for "Everyone", and only "ShowApprovalsTab" for
>>>>> "Privileged"). In some queues "Everyone" has two rights
>>>>> "CreateTicket" and "SeeQueue", but as far as I know they only grant
>>>>> privileges for creating a new ticket in these queues. Let this user
>>>>> be granted the global "ShowConfigTab" right ( "Configuration" ->
>>>>> "Global" -> "User Rights", and there foo is granted to
>>>>> "ShowConfigTab"). Now let foo log in. This user can see the
>>>>> configuration tab, but he can't modify anything since he is not
>>>>> allowed to. If he tries to modify anything RT won't allow it and
>>>>> foo will read a permission denied message. But if foo goes to
>>>>> "Configuration" -> "Global" -> "RT at a glance" and there he
>>>>> deletes "QuickCreate", RT allows it saying "Global portlet body
>>>>> saved.". Now let the privileged user bar log in. The RT at a glance
>>>>> of bar has no longer the "QuickCreate" frame when it previously had
>>>>> it. Hence, I don't want to grant foo the right of modifying the
>>>>> global RT at a glance!
>>>>>
>>>>> Is it the expected behaviour? Am I missing anything or doing
>>>>> something wrong?
>>>>>
>>>>> Thank you,
>>>>> Carlos
>>>>>
>>>>> _______________________________________________
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>>>>>
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>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
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>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
>>>>> Media. Buy a copy at http://rtbook.bestpractical.com
>>>>>
>>>
>>> --
>>> _______ _______________________________________________________________
>>> | __ __ | Carlos García Montoro Ingeniero Informático
>>> |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
>>> |\_] [_/| Servicios Informáticos
>>> | [_] | Edificio Institutos de Investigación cgarcia at ific.uv.es
>>> |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
>>> |_______| España / Spain Fax: +34 963543488
>>> <cgarcia.vcf>_______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>
--
_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
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