[rt-users] Automatically filling in fields for a user based on user's info?

[Johnathan Bell]

I'm trying to set something up where when a user creates a ticket,  
some of the custom fields are automatically filled in based on the  
user info.

I'm thinking that this is an application for a scrip... but I can't  
seem any detailed info on scrips other than info about the pre-built  
conditions, actions, and templates. It looks like if I can specify a  
custom action for the ticket create condition, I can do what I want.  
However, I can't seem to find any examples or details on what  
contextual variables (eg. Ticket, Requester/Creator, Applicable Queue,  
etc.) are available for Scrip code, or how to write one.

Furthermore, I know how to retrieve custom field info, but not how to  
assign it from a script... what would the method to do this be?

Thanks,
Johnathan

--
Johnathan Bell
Internet System Administrator, Baker College