[rt-users] RTFM in loaded modules/Plugins, but no Link/not active?

[Benjamin Bradley]

Hi,
I am upgrading an old version of RT & RTFM to the latest/greatest. The 
RT upgrade went off without a hitch, and the RTFM upgrade also produced 
no errors, but I am not seeing the RTFM links in my menu, and my old 
RTFM URLs are giving 404 "not found" errors. What is even weirder, is 
that the RTFM module DOES show up in my list of "Loaded Modules" and is 
listed under Plugins on my RT's System Configuration page.

Any advice/help as to how to resolve this would be appreciated.

Here are more details:
Original installation versions:
RT = 3.4.4
RTFM = 2.2.0RC2
OS = FreeBSD 6.0

Using a non-standard installation directory at /web/mydomain.com/rt-3.8.4
NOTE: I was able to specify this with the --prefix option during the 
'configure' stage of the RT install, but nothing similar for the RTFM 
installation, so I manually edited the generated Makefile and replaced 
all instances of /usr/local/rt3/local/ as well as /usr/local/rt3/share/ 
and finally /usr/local/rt3/ with my custom install directory. The 'make 
install' went off without any errors and I verified that the RT::FM 
modules and config did end up in the correct lib and etc directories 
under by custom install dir.
Thinking that this may have been the cause of my error, I re-ran the 
'make install' using the original makefile, and still have not had any 
luck getting it to show up anywhere.

Here are my full installation notes. 
---------------------------------------------
1. Upgraded RT from 3.4.4 -> 3.8.4 by basically doing a fresh code 
installation of 3.8.4, upgrading my database, and copying over the 
configuration from RT_SiteConfig - no problem, everything is running 
except that RTFM is not there.
2. ran `perl Makefile.PL`
NOTE: this seemed to pick up default installation directory at 
/usr/local/rt3/local/
trying with a --prefix option... unsuccessful.
 > '--PREFIX' is not a known MakeMaker parameter name.

the Makefile.PL itself is pretty sparse.
checking the web for instructions on installing RTFM in a non-standard 
directory...
seeing references to this problem, but no clear answers
ref: 
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg04487.html

checking out the generated makefile...
there are a few references, looks like i can probably just replace them 
with sed:
sed -e "s@/usr/local/rt3/local@/web/mydomain.comrt-3.8.4 at g" -i .bak Makefile
sed -e "s@/usr/local/rt3/share@/web/mydomain.comrt-3.8.4 at g" -i .bak Makefile
sed -e "s@/usr/local/rt3@/web/mydomain.com/rt-3.8.4 at g" -i .bak Makefile

trying out the installation:
$ make install
... seems to have completed successfully, no errors.

generate table upgrade SQL:
$ perl etc/upgrade/upgrade-mysql-schema.pl mydomain_com rt_user rt_pass 
 > sql.queries

Applied the queries:
$ mysql -u root -p<pass> mydomain_com < sql.queries

enabled RTFM in RT_SiteConfig.pm file - added the following line:
   Set(@Plugins,qw(RT::FM));

Cleared the mason cache:
$ rm -rf /web/mydomain.com/rt-3.8.4/var/mason_data/*

restart apache
$ apachectl stop / startssl

Testing!!!
hmm... still getting "page not found" for an RTFM link:
https://mydomain.com/rt/RTFM/Article/Display.html?id=59
also, RTFM is not showing up in the menu bar links.

RT/FM modules DO exist in the lib/ directory...

NOTE:under RT's system configuration:
https://mydomain.com/rt/Admin/Tools/Configuration.html
I DO see the RT::FM Plugin is loaded...
and under loaded modules, the new version (RT::FM v2.4.2;) is listed.

reviewing the documentation at lib/RT/FM/Introduction.pod ...

tried clearing the cache and restarting apache again...
hmm... still no RTFM in the menu.

trying an installation with the default makefile...
cleared the cache and restarted apache...
nope... still no RTFM in the menu.


-- 
Benjamin Bradley
benjamin at gaiahost.coop            1-800-672-8060 x802
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