[rt-users] Getting "Can't locate object method "host" viapackage "URI::_generic" at/opt/rt3/bin/../lib/RT/Interface/Web.pm line 190"

[Kevin Falcone]

On Jun 25, 2009, at 1:48 PM, Kevin Gagel wrote:

> Kevin,
> You're correct but I couldn't figure out what the problem was so I  
> had to remove the setting (after I figured out what was wrong) to  
> fix it.
> I was trying to correct a template setting that was emailing a link  
> using "localhost" instead of the base url of the site so I added the  
> following to correct it:
> Set($WebBaseURL,'ittickets.cnc.bc.ca');

 From the documentation in RT_Config.pm

C<$WebBaseURL> is the scheme, server and port (eg 'http:// 
rt.example.com')
for constructing urls to the web UI. C<$WebBaseURL> doesn't need a  
trailing /.

It sounds like you actually wanted to set $WebDomain

-kevin

> This setting is what caused the error in the subject of this  
> message. Not withstanding the link in the emailed messages were  
> actually correct with that setting. Yes everything worked, the email  
> was sent the database was updated etc, only the redirection is what  
> failed with the above error being returned to the browser.
> Removing the WebBaseURL restored the redirection and the incorrect  
> link in the email.
> I have overcome that by manually entering the correct link in the  
> template as opposed to using a variable in the template.
>
>
> Kevin W. Gagel
> Network Administrator
> Local 5448
> My blog:
> http://mail.cnc.bc.ca/blogs/gagel
> My shared files:
> http://mail.cnc.bc.ca/users/gagel
>
>
> --- Original message ---
> Subject: Re: [rt-users] Getting "Can't locate object method "host"  
> viapackage "URI::_generic" at/opt/rt3/bin/../lib/RT/Interface/Web.pm  
> line 190"
> From: Kevin Falcone <falcone at bestpractical.com>
> To: RT Users <RT-Users at lists.bestpractical.com>
> Date: 25/06/2009 10:35 AM
>
>
> On Jun 24, 2009, at 5:58 PM, Kevin Gagel wrote:
>
> > Please help! I've broken something and I'm not sure what.
> >
> > I'm pretty sure it has something to do with my RT_SiteConfig.pm
> > file, I had made some changes so that links in the tickets were
> > showing up correctly. They were only showing up as http://localhost:80/
> > etc. Now they are showing up correctly.
> >
> > Anyway's the error only shows up when creating a new ticket. The
> > ticket is created and everything seems to work correctly but the
> > only thing updated in the browser is:
> > Can't locate object method "host" via package "URI::_generic" at /
> > opt/rt3/bin/../lib/RT/Interface/Web.pm line 190
> >
> > I have to go back to a previous change and then click home to
> > continue.
>
> Most likely, you have an invalid WebURL
>
> You might want to examine all of the Web* variables you've set in  
> yourSiteConfig
>
> The error comes from RT trying to redirect to your WebURL but  
> beingunable to parse it
>
> -kevin
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