[rt-users] Anyone know of a few enhancements to RT...

[Gary Greene]

On 6/30/09 12:24 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Jun 30, 2009, at 2:02 PM, Gary Greene wrote:
>> I've been trying to get Minerva using RT for a bit now, however I've
>> run
>> into a few feature requests that my users (read bosses) view as
>> blockers.
>> Does anyone know of a plug in that would add an address book feature
>> to the
>> BCC and CC fields when posting a ticket?
> 
> Sounds like you may want RTx-EmailCompletion
> 

Hmmm, that might be a good option.... Thanks, I'll look into that one :)

>> Also, I need to know if there is a
>> way to add a drop down to the new ticket creation page to have pre-
>> defined
>> subjects? This would allow users to select it in the case of a
>> regularly
>> requested ticket. Thanks in advance.
> 
> You may be able to do this with RT-Extension-QuickCalls which adds
> a homepage widget.  Otherwise you'd have to hack up Ticket Create
> or add JS

I'll likely need to hack the page looks like at this point. My boss wants a
more web2.0/AJAXy option for this, so looks like I need to add in some js...

> 
> -kevin
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-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239