[rt-users] Moved RT to another server, can't add users

Eric Feldhusen efeldhusen.lists at gmail.com
Wed Mar 4 11:32:49 EST 2009


I've moved my instance of RT 3.6.5 from one RHEL5 server to another
RHEL5 server, copying over the Mysql database and my RT_SiteConfig.pm.
Everything looks good with the old tickets and I'm able to create new
tickets, emails are working.

The only problem I've found is that my users are "somewhat" hidden.  If
I go into any ticket and want to adjust the ownership of a ticket,
nothing is listed, just "nobody".

However, I can login as my user into RT and take ownership of a ticket
and that shows up correctly with me as the owner.

I thought the problem might be "old" users, so I create a new user with
RT permissions.  This new user doesn't show up under the configuration
and "Privileged Users"

Any suggestions?

Eric

-- 
Eric J. Feldhusen
Director of Technology
Rudyard Area Schools  http://www.rudyard.k12.mi.us
ericf at eup.k12.mi.us   (906)-478-3771 x253
11185 Second Street   (906)-478-3912 fax
Rudyard, MI   49780



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