[rt-users] Best configuration to service more than one organization

[Kenneth Crocker]

Steve,


	I think it depends on how many users you're going to have. If there 
will be hundreds and hundreds per group/organization, then maybe 
seperate instances. We have hundreds of users, but no more than 70 for 
one particular group/organization, so we just create different queues 
for the different support organizations and they all have their own set 
of Queue managers (AdminCc Watcher) which (are the only users that) have 
the rights to set up their own procedures, protocols, privileges, and 
scrips/templates. We also have our own version of Approvals, which we 
believe is a bit simpler than RT/Approvals/Workflow.
	Another thing to consider is the technical support would be multiplied 
by how many instances you have, as well.


Kenn
LBNL

On 3/4/2009 10:13 AM, Steve OBrien wrote:
> Hi all,
> We are a regional service provider and have started using RT for our
> internal users.  We would like to be able to offer the service to other
> entities and I was wondering what ways people have configured RT to meet
> that need.  Do you just create separate queues, or do you create
> separate RT instances, or ???.
> 
> TIA,
> Steve
> 
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