[rt-users] Ticket Insertion Issues

[Tom Lahti]

Brandon Rogge wrote:
> Hi -
> 
> I have custom scripts that create new RT tickets by inserting a manual
> INSERT record into the 'Tickets' table.

Simple answer: don't do that.  Even if you solve your immediate problem,
your scripts can't be future proof and may (will) break with RT upgrades.

Use the REST interface instead.  If using perl, see RT::Client::REST on
CPAN.  For ruby... wait another week and a gem will be available.

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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
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