[rt-users] RT Query

[Tim Cutts]

On 4 Mar 2009, at 9:52 pm, Kenneth Crocker wrote:

> To all & Jesse,
>
>
> 	I have wondered if it would be RT Query could be enhanced to allow  
> two
> things:
>
> 	1) The ability to search for Queues with the "LIKE" command.
>  	Reason; I have several groups that have more than 15 queues (1 has  
> 52
> Queues) under their management. In order for them to write a query to
> look at ALL the queues they are responsible for, they have to include
> EACH QUEUE by name in the SQL, rather than Queue like "BTS-" and get  
> all
>  Queues that start with "BTS-". That would save a bit of code and  
> time.

I second that request.  Our RT now has over 70 queues, which I try to  
name systematically along similar lines, and this would be really  
useful.

Actually, even better would be to have a hierarchy of queues.  This  
would be useful not just from a query perspective but also from the  
point of view of granting rights to groups of queues.

Regards,

Tim


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