[rt-users] RT Emails Being Blocked by Various Providers

[Timothy Kolosky]

Hi, I have not really had any luck finding anything in the archives in regards to the following problem, so I was wondering if anyone could shed some light on the issue for us.

 

For some strange reason, it seems that (not sure if it is all or just some) users on AOL, Comcast, emails hosted by GoDaddy, and a few other less notable providers (these are the only ones I have been able to confirm thus far) are not receiving any of our emails that are generated by RT. A couple other providers (I think Yahoo! and maybe Hotmail/MSN or Gmail) are sending all our tickets to the junk mail folder. Test emails from our standard Exchange server, sent through Outlook, go through just fine, and even after adding our email address as a contact, the emails generated by RT still do not go through or end up marked as junk.

 

I know RT uses a different methodology of sending emails, and I assume the fact that it is an automatically generated message probably has something to do with this, but it is causing our Help Desk a lot of difficulty when over half our users do not receive any sort of response from us. You know how people can be, most of them don't leave any other contact information in these emails, and it's hard to discern exactly who needs to have emails sent separately.

 

I also know we cannot make the providers accept our emails, with any sort of success, so I was wondering if there is any way we can change our outbound emails from RT to not be blocked as spam?

 

Any assistance on this would be greatly appreciated!

 

Thanks,

Tim Kolosky

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